📚 IT SUPPORT | TAMPERE UNIVERSITY

6/2025 — present

[Current Role]  Working as part of the university's on-site IT team. My main role is to help staff and faculties with their technical problems, including software, hardware and labratory equipment. Specialised and experienced in handling macOS and iOS issues 

[Responsibilities]

• Provide Apple and cross‑platform support to staff and faculty of ~4000 users
• Coordinate hardware repairs and replacements
• Prepare new equipment & perform hardware diagnostics
• Document support processes and solutions
• Collaborate with other IT teams to ensure smooth operations

SALES SPECIALIST | VERKKOKAUPPA.COM

6/2020 — 5/2025

At Verkkokauppa.com, I worked in a versatile customer service and sales role that also included logistics, warehouse tasks, and handling after-sales matters such as returns and complaints. The position called for constant communication with both customers and team members, along with the ability to stay solution-focused even under pressure.

I was responsible for ensuring that customers received the best possible service, and I took pride in being able to help them find the right products and solutions for their needs. I also had the opportunity to work with a wide range of products, from electronics to home appliances, which allowed me to develop a deep understanding of the industry and its trends.

The job sharpened my communication and problem-solving skills, especially in moments that demanded quick thinking, ownership, and good judgment. In many cases, I was presented with incomplete details or unclear customer needs — but those situations became opportunities to figure things out, make decisions confidently, and still provide a strong customer experience.