Iiro Aarnio
The Bridge Between People and Systems
Currently working at Tampere University
Skills & Qualifications
- 5+ years of end-user tech support and troubleshooting
- Specialist in Apple hardware, software, and ecosystem
- Collaborative team player with strong communication skills
- Highly adaptable to new technological trends and updates
- Vocational qualification in ICT (Tredu, 2021)
Work History
6/2025 — present
[Current Role] Responsible for delivering on-site and remote technical support to a community of over 4,000 staff and faculty members. While providing general support for laboratory and office environments, I serve as the team’s primary expert for the Apple ecosystem, handling majority of the macOS and iOS related incidents and deployments.
[Responsibilities]- Acting as the internal specialist for macOS/iOS troubleshooting, deployment, and assisting colleagues on Apple-specific issues
- Maintaining internal support processes and user guides
- Managing device deployments and onboarding for new employees
- Coordinate hardware repairs and replacements
- Collaborate with other IT teams to ensure smooth operations
- Inventory managment of workstations and peripherals
SALES SPECIALIST | VERKKOKAUPPA.COM
6/2020 — 5/2025
Worked in a versatile role combining technical sales, logistics, and after-sales support. Gained extensive knowledge of consumer electronics while diagnosing user needs and recommending technical solutions.
Managed warranty returns and complaints, which required assessing device faults and resolving conflicts.
Developed strong ability to make quick, confident decisions and communicate effectively under pressure.